We offer a range of services to our public sector clients, including:
Uplifting capability within public sector agencies
Driving major transformations
Achieving high performance through operational improvement
Delivering cost efficiencies and fiscal savings in a socially responsible manner
We have deep experience working with public sector organisations to improve their performance and internal capabilities. We do this by addressing their “wiring”. To achieve a lasting impact, how individuals, and therefore the organisation, perform and accomplish results must be examined and optimised. It includes the combination of an organisation’s systems, processes, staff, accountabilities, capabilities, skills, disciplines, and individual behaviours.
We have deep experience in working with public sector agencies to implement major transformation programs—to implement policy reforms, improve their back office operations and implement cultural change across the organisation.
Our expertise in transformations includes:
For our digitally enabled operational transformations, we leverage data analytics and automation, ensure robust management systems and coach staff for performance to help our clients achieve sustainable results.
At times, policy, design and administrative challenges can lead to a poor experience for users ‑ including inadequately designed interfaces, large backlogs, long wait times, arduous processes and inconsistent support. Increasingly, governments are committing to improvements that place the customer at the heart of the design and delivery of government services.
We specialise in working with our public sector clients to improve their operations. We do this by:
We have designed and remediated government programs in a number of jurisdictions, improved user experience as more services become digital, cleared backlogs in administrative decision‑making processes and simplified processes through automation.
We also supported state governments in the rapid rollout of support packages to communities during the COVID‑19 pandemic.
Government infrastructure spending is a powerful economic growth lever. However, increased spending and accelerated timelines come with many issues and risks. From supply chain disruptions to the significant disconnect between supply and demand in the infrastructure sector, delivering projects on time and within budget is a challenge.
We work with public sector clients to plan, review and remediate capital and infrastructure projects. For example, financial and execution risks can be mitigated within weeks through effective portfolio prioritisation, re‑sequencing and program intervention.
We rapidly assess the potential to improve the value delivery of each major program such as the capacity to reduce the critical path, rein in costs (for instance, by reducing scope that adds little community value), mitigate risk and subsequently increase economic stimulus.
We can help identify saving opportunities in a responsible manner that will not adversely impact service delivery. We do this across a range of areas including procurement, asset management, grants programs and other areas of operational expenditure.
For example, we help our clients move along a procurement maturity roadmap in phases to drive the lowest price outcomes, with a focus on tracking and capturing savings. This leads to building capability in the organisation that enables innovation and optimises the total cost of ownership. From here, we incorporate collaborative sourcing to drive value from partnerships across the wider value chain. Benefits are tracked through to the bottom line and reviewed frequently to drive action.
In this way, our impact is defined by changing behaviours and tailoring processes and tools for outcomes that make a lasting impact.
‟Our public sector clients operate in a complex environment. They are driving strategic reform, delivering essential government services and responding to changing community needs. They operate with limited resources, and their priorities can shift at a moment’s notice due to natural disasters and other emergencies.”
Our consultants come with public sector policy and service delivery experience at both the federal and state level.
They understand the operating context within which government agencies engage; and they have deep experience in operational improvement within the public and private sectors. Our public sector consultants bring this experience when working with our clients to achieve operational excellence and sustainable results.
Australia and New Zealand
‟Helping businesses successfully transition to the ‘workplace of the future’ makes their workplaces more fulfilling for staff by allowing them to focus on the services and issues that are important to their customers. My goal is to achieve this without significant capital expenditure or major systems change.”